Outstaffing of Collection Agents
We recruit, train and employ qualified Collection Agents and place them with your team to work under your direction, scripts and systems — without enlarging your permanent payroll.
Collection capacity is difficult to build and expensive to maintain in-house. Hiring, training, payroll, attrition and regulatory conduct all compete for management attention that lenders would rather spend on portfolio quality.
With outstaffing, your collection process, customer communication and portfolio decisions stay in your hands, while Technopro takes on the employment burden of a large field and tele-calling team.
We understand your portfolio, buckets, geographies, languages and the team size you need.
Scope, portfolios, performance targets and commercial terms are documented in an assignment order or statement of work under our framework agreement.
We shortlist agents against our eligibility standards and train them on the RBI Fair Practices Code and on your scripts and escalation matrix.
Agents begin work on your portfolio, using your approved scripts and read-only access to your CRM and monitoring systems.
We track availability and performance, reconcile collections periodically and replace under-performing agents within 48 hours.
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NBFCs, banks, ARCs, digital lenders and collection agencies that need to scale collection capacity quickly, cover new geographies or buckets, or ramp up for seasonal and portfolio-specific peaks.
Request agent deploymentTrusted by leading lenders
Tell us where you stand — idea, licence or scale — and we'll map the fastest compliant path forward on a free strategy call.
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