RBI-permitted calling window
No borrower is contacted before 8 AM or after 7 PM.
Debt Recovery & Collections
Ethical recovery. Measurableresults
Collection activities run by certified professionals, within RBI-permitted hours, with every interaction recorded.
- RBI-Aligned Process
- Dedicated Experts
- 100% Confidential
- Pan-India Support
Key collection standards
Fair Practices Code certified
Every agent holds mandatory Fair Practices Code certification and follows it on every call.
Scope of collection activities
01
Outbound Debtor Communication
- Strictly within RBI-permitted hours, 08:00–19:00
- Call, SMS and written reminders
02
Restructuring & Settlement
- Debt restructuring arrangements
- Settlement negotiation within approved mandates
03
Promise-to-Pay (PTP) Tracking
- Every PTP logged and followed up
- Broken-PTP escalation
04
Demand Notice Generation
- Legal demand notices prepared
- Delivery and response tracking
05
No-Dues Certificate (NDC)
- NDC processing on account closure
- Closure reconciliation
Personnel standards
01
Experience
- Minimum 1 year documented collections experience
02
Certification
- Mandatory RBI Fair Practices Code certification
03
Language
- Professional bilingual proficiency
04
Background
- Clean background and police verification
Regulatory conduct & safeguards
100%
Audio recording of borrower calls
RBI
Escalation matrix followed for every grievance
Zero
Tolerance for harassment of any kind
Trusted by leading lenders
Banks
NBFCs
Fintechs
Investors
ARCs
International Clients
MSMEs
Banks
NBFCs
Fintechs
Investors
ARCs
International Clients
MSMEs
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